SANJAY MANI
MBA | Product Manager | Storyteller | AI Thinker
About Me
Product manager with 8+ years of experience in storytelling, designing, and bringing to market digital solutions by leading engineering teams to successful project executions at scale and launching innovative products.
Customer First
Adept at providing unique solutions with focus on the customers.
Collaborative
Synergetic and decisive with strong communication to influence senior management
Committed
Action-oriented leader with demonstrated history of delivering on product goals and improving core KPIs.
My Experience
Senior Product Manager
Apr 2023 - Present
Designing and developing a unified support portal interface with in-house LLM and AI chatbot mechanisms for networking devices, contracts and licenses in HPE post their major acquisitions of big networking companies.
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Rebranded and updated the support portal to enable combined and separate functions of all networking acquisitions increasing Daily Active User count by 25% and support engagement by 15% in 6 months.
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Designed a new feedback mechanism to make the in-house LLM and AI chatbot capabilities more robust.
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Automated device, contract and license import process into portal from sales data and from retiring partner or acquired support portals, eliminating manual work, after detailed discussions on data hierarchy and sanity.
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Backward-integrated partner cloud centers and automated data retrieval through API, to improve data lookup speed, reducing avg agent call duration by 20% and enabling faster support for all HPE networking issues.
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Owning rebranding efforts, feedback and awareness mechanisms of the portal, designed the bi-annual CSAT survey and created many publicly hosted videos for demo of the new portal to partners and customers.
Senior Product Manager
Jun 2021 - Mar 2023
Drove product development in the E-commerce ERP space of subsidiary companies by conducting analytical market research, defining product roadmap, and supervising a multi-functional team of 8 to manage product deliverables.
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Automated customer support experience by integrating third-party tools and dynamic chat mechanisms to reduce call volumes by 65% and avg call duration by 30%, minimizing annual expenditure by $2MM.
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Designed and built backorder feature for drop shipping, boosting annual revenue for a subsidiary by $6MM.
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Conserved $2.5MM by building an automated system to reprocess failed fulfillment notices from vendors.
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Successfully set up a new warehouse and transferred $1MM inventory with no negative software impact.
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Led complete agile activities for One Kings Lane, a subsidiary, including managing product backlog items, writing user stories, defining acceptance criteria, requirement gathering, customer management and collaborating with stakeholders; Launched 3 new features which cumulatively improved sales by 17%.
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Led the enhancement of the cart and checkout experiences, resulting in a 15% increase in conversion rates.
Technical Product Manager
Aug 2020 - May 2021
Led a team of 3 engineers to build a digital platform for reviews, recommendations, and purchase of medicinal foods.
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Formulated product roadmap by engaging in an extensive user study in collaboration with the data science team
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Product Strategist
Jan 2020 - March 2020
Advised the leadership team of Veritone Inc., a cloud-based AI media technology company on the launch of their new products.
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Conducted market sizing and market landscaping, deriving insights from extensive primary and secondary research data to determine the business opportunity and identify targets for neighborhood-level marketing.
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Developed a go-to-market and pricing strategy to launch 7 AI SaaS products by understanding the client's requirements, user motivations, and market trends and analyzing the competitive landscape.
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Presented the launch plan and GTM strategy to the C-suite team along with recommendations for pricing structure and potential consumers, exceeding the client's expectations.
Veritone Inc.
Sr. Product Manager – Technical Intern
Jun 2019 - Sep 2019
Crafted PRFAQ White Papers and Specs and defined product vision, insight, and features with high interoperability for Smart Home products targeted at promoting discovery, shopping experience, and sales for the Personalization team.
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Articulated, improvised, and targeted features in key placements of Amazon.com through customer pain point analysis, search keyword funnel analytics, industry trends, and UX research for the 2020 tech specifications.
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Forged a partnership with the Smart Home - Retail team and conceived structured development goals using shared capabilities after presenting to cross-functional stakeholders of competitive internal sub-organizations.
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Analyzed the market, purchase barriers, and aspirations of essential customer segments based on survey and used innovative multivariate testing to design product strategy and improve smart home devices' discovery.
Product Manager, Monetization
Jan 2016 - Jun 2018
Developed, monitored progression, and launched components of ‘Teenpatti Gold,’ India’s top-grossing casino mobile game, growth hacking it by ten times in 2 years to a 2.5 MM daily active user base and annual revenue of $22MM.
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Planned strategic direction with the CPO and Senior PMs to implement and launch new features impacting revenue, engagement, and retention of active users as the monetization-vertical owner for the start-up.
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Led a team of 3 developers to rapidly build many features and promotions targeting payers, committed to improving UX, raising monthly revenue by $500K while fighting a sudden purchase drop due to fraud payments.
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Researched third-party payment options and integrated PayTM (a digital payment platform) as a payment channel, improving the game revenue by 5.7% and overall company revenue by nearly 4%.
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Deconstructed app funnel and researched paying user behavior by releasing many small experimental and analytical features, improving payer to non-payer ratio by around 15% in a span of 3 months.
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Improved user satisfaction and Google Play ratings from 4.4 to 4.6 by collecting customer feedback and collaborating with the marketing team; resolved most production issues assuming end-to-end ownership.
Moonfrog Labs
Software Engineer
May 2014 - Nov 2015
Designed, developed, and coordinated continued quality assurance and maintenance of the Volume License Ordering website in the Enterprise Commerce team (ECIT) and also rebuilt the Visual Studio Online (VSO) migration tool, driving improvements in internal adoption.
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Defined, built, and launched new features backed by data, by conducting constant B2B client pain point analysis.
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Created an Automation Framework for ECIT that reduced the testing cost of multiple teams by nearly 25% and also enhanced efficiency of the Software Development Life Cycle (SDLC) significantly.
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Eliminated most cross-platform issues, collaborated with many internal teams, and supported them to smoothly onboard VSO, increasing adoption of the VSO tool by 35% in a span of 3 months.
Education
Masters of Business Administration, STEM certified
Sep 2018 - Jul 2020
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GMAT: 740
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Recipient of the prestigious Merage Fellowship Award
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Leadership Activities:
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VP of Technology – Merage Student Association
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Vice President – Business & Technology Association
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Bachelor of Technology, Computer Science and Engineering
Aug 2010 - May 2014
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Minor: Entrepreneurship
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President of Entrepreneurship Cell
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Editor of the official bi-annual newsletter 'Reverb'
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ELAN 2011 Marketing team and Literary team
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Head of the Literary Council
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Keyboardist for Band "TAPAS"
